Privacy Policy

Effective Date: 15 August 2025

Tidewater Plumbing Co. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us.

Information We Collect

When you contact us, request service, or fill out a form (including Facebook or online ads), we may collect:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details about your plumbing needs

When you visit our website, we may automatically collect limited technical information such as:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Website usage data

This information helps us improve our services and website performance.

How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule plumbing services

  • Provide estimates

  • Send appointment confirmations

  • Follow up on completed work

  • Improve our customer experience

  • Communicate promotions or special offers (if you opt in)

We do not sell or rent your personal information.

Marketing & SMS Communications

If you provide your phone number through our website, Facebook ads, or other forms, you agree that we may contact you by call, text message, or email regarding:

  • Service scheduling

  • Appointment reminders

  • Project updates

  • Promotional offers (if applicable)

You can opt out of marketing messages at any time by replying “STOP” to text messages or contacting us directly.

Standard message and data rates may apply.

Sharing of Information

We may share your information with trusted service providers who help us operate our business, such as:

  • Payment processors

  • Scheduling or CRM software providers

  • Website hosting providers

  • Marketing and analytics services

These partners only receive the information necessary to perform their services and are required to keep it secure.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

You may request to:

  • Access the information we have about you

  • Correct inaccurate information

  • Request deletion of your data

To make a request, contact us using the information below.

Contact Us

Tidewater Plumbing Co.
Serving Eastern North Carolina & the Triangle Region
Phone: 919-920-7424
Email: info@tidewaterplumbingco.com

If you have any questions about this Privacy Policy, please contact us directly.

Scroll to Top