At Tidewater Plumbing Co., your privacy is important to us. This Privacy Policy explains what information we collect when you use our website, how we use it, and your rights regarding that information.
Information we Collect
Contact Forms: When you submit a service request, we collect your name, phone number, email address, service address, and any other details you provide.
Comments: If you leave a comment on our site, we collect the information shown in the comment form as well as your IP address and browser information to help with spam detection.
Cookies: We may use cookies to remember your preferences and improve your experience. These cookies do not contain personal data unless you choose to provide it.
Analytics & Tracking: We use Google Analytics and call tracking tools to understand how visitors use our website and to measure advertising effectiveness. These services may collect anonymized information such as your IP address, device, and browsing behavior.
Embedded Content: Pages on our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited those websites directly.
How we use your information
- To respond to your inquiries and provide plumbing services.
- To improve our website, marketing, and customer experience.
- To communicate with you regarding appointments, invoices, or follow-up service.
- To detect and prevent spam or fraudulent activity.
who we share information with
We do not sell or rent your personal information. We may share data with:
- Spam detection services to filter unwanted traffic.
- Service providers (e.g., web hosting, analytics, call tracking, or form plugins) to help operate our site.
- Payment processors if you pay for services online.
Data Retention
- Contact form submissions are retained for customer service purposes but are not used for marketing without consent.
- Comments and associated metadata are stored indefinitely.
- Analytics and call tracking data may be retained in anonymized form for business reporting.
Your rights
You may request an exported file of the personal data we hold about you or request that we delete any personal data we hold, except where we are legally required to keep it (such as billing or service records).
contact us
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you have questions about this Privacy Policy or your data, please contact us at:
Tidewater Plumbing Co. LLC
info@tidewaterplumbingco.com
(919) 920-8417